Privacy Clause for WBSEDCL's Mobile Application

1. Introduction
West Bengal State Electricity Distribution Company Limited (WBSEDCL) is committed to protecting the privacy and security of its customers personal information while delivering enhanced services through its mobile application. This Privacy Clause outlines the principles and measures adopted by WBSEDCL to ensure compliance with applicable data privacy and security laws.

2. Collection and Use of Personal Data
WBSEDCL collects and processes personal data solely for the purpose of delivering services, including bill payment, account management, and other customer-centric features.
Personal data collected includes, but is not limited to, customer names, contact information, billing details, and usage history.

3. Data Subject Rights
Customers have the right to access, rectify, erase, restrict processing, and object to the processing of their personal data, as per applicable laws.
Requests to exercise these rights can be made through the designated channels provided in the mobile application or via WBSEDCL's official website.

4. Data Protection Measures
WBSEDCL implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or damage. These measures include encryption, access controls, and regular security assessments.

5. Data Sharing and Third-Party Processing
Personal data will not be disclosed to or processed by third parties without the customer's consent, except as required by law.
If third-party processing is necessary, it will be governed by a written agreement ensuring compliance with this Privacy Clause and applicable data protection regulations.

6. Data Retention
Personal data will be retained only as long as necessary to fulfill the purposes for which it was collected or as mandated by law.
Upon termination of a customer account or as per statutory requirements, personal data will be securely deleted or anonymized.

7. Data Breach Notification
In the event of a data breach involving customer personal data, WBSEDCL will notify affected customers and the relevant authorities without undue delay and take necessary measures to mitigate the impact.

8. Legal Compliance
WBSEDCL complies with all applicable data privacy and security laws, including national data protection regulations, and adheres to industry best practices for data management and protection.

9. Updates to the Privacy Clause
WBSEDCL reserves the right to update this Privacy Clause as needed to reflect changes in regulations, technology, or business practices. Customers will be informed of significant updates through appropriate channels.

10. Contact Information
For any questions or concerns regarding this Privacy Clause or the processing of personal data, customers may contact WBSEDCL via the support options provided in the mobile application or on the official WBSEDCL website.